Privacy Policy

Everflow
Effective Date: August 6, 2025

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Everflow ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

a) Personal Information:

Name, phone number, email address, physical address, business name

Payment info (for purchases or subscriptions)

Opt-in records and timestamps for all communication channels (SMS, email, etc.)

b) Communication Data:

SMS/MMS messages, appointment details, feedback, missed call data

Phone call recordings and transcriptions

c) Technical Data:

IP address, browser type, operating system, device info

Website usage patterns, cookies, and analytics tools

2. How We Use Your Information

We use your data to:

Deliver and improve our services

Automate appointment scheduling and communication via AI

Confirm appointments, send reminders, and follow up on missed calls

Respond to support requests

Ensure legal and carrier compliance (e.g., TCPA, CTIA)

Process payments and manage subscriptions

Enhance user experience and site performance

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into Everflow SMS messaging, you agree to receive text messages related to services including:

Appointment confirmations and reminders

Customer service and missed call follow-ups

Service updates and limited promotional messages with prior consent

Opt-In & Consent:

You will only receive messages after explicit opt-in

All opt-ins are timestamped and stored securely

We comply with TCPA, CTIA, and A2P 10DLC requirements

Opt-Out Instructions:

You can cancel SMS at any time by replying "STOP"

A confirmation will follow and messages will stop immediately

To rejoin, simply opt in again

Message Frequency & Content:

Frequency depends on service usage

Content relates to Everflow’s services — no spam or unrelated marketing

Promotional messages are only sent with additional consent

Help & Support:

Reply "HELP" or contact us at [email protected]

Customer support is available during business hours

Carrier Info:

Message and data rates may apply

Carriers are not liable for delayed or undelivered messages

Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most U.S. carriers

4. SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. We only share with subcontractors and SMS service providers strictly for the delivery of messages. We maintain strong internal security protocols to protect opt-in data and consent records.

5. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information.

We may share data with:

Trusted third-party vendors (e.g., Twilio, GoHighLevel, Zapier, Stripe)

SMS aggregators, calendar integrations, CRM sync tools

Legal authorities, when required by law or to protect rights

Successors, in case of business transfers or acquisitions

All parties are contractually bound to maintain confidentiality and security. SMS opt-in data is never shared except with necessary messaging providers.

6. Data Security

We implement strong data protection measures including:

Encryption (in transit and at rest)

Secure authentication and access control

Routine system audits

Staff training on data privacy

Breach notification protocols

Disaster recovery and backup procedures

No system is 100% secure, but we follow best practices to minimize risk.

7. Cookies & Tracking Technologies

We use cookies and similar tools to:

Analyze traffic and user behavior

Personalize website experience

Improve platform performance

Measure campaign effectiveness

You can disable cookies in your browser settings. However, this may limit some functionality.

8. Your Rights & Choices

You may:

Access, correct, or delete your personal information

Opt-out of marketing emails by clicking "unsubscribe"

Opt-out of SMS by replying "STOP"

Withdraw consent at any time

Request how your data is processed

File a complaint if you believe your rights were violated

To exercise any of these rights, email us at [email protected].

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for their content or privacy policies. This policy only applies to Everflow.

10. Changes to This Privacy Policy

We may update this Privacy Policy at any time. The current version will always be posted at https://geteverflow.ai/privacy-policy. Major changes will be communicated via email or on-site notice.

11. Contact Us

For any privacy questions or requests, contact:

Everflow
📧 [email protected]
📞 952-260-9321
🌐 https://geteverflow.ai